SLA Packages For Your Online Business

For Any Size of Project or E-Commerce

SLA | 24/7 Support | Magento Maintenance | Performance Audit | MAGENTO TOOLS

The Magento Assurance

Every company needs support and we have a range of support packages for any size of project or website. Our dedicated team of specialists will keep your website up-to-date with maintenance and monitoring – preventing any issues of downtime to your Magento store, including patches and bug fixing.

When working with our customers, we like to make sure everything that we do is totally transparent, we provide the customer with access to our Project Management system – where they can either add/comment on tasks or gain updates on task being performed.

Contact us to find out which support package is best suited for your business needs.

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End-to-End Magento Maintenance Services

If you own a car, you’ll understand the importance of keeping it well maintained, as over time it starts degrading. This is exactly the same as your website server and CMS, it needs to be maintained on a regular basis, things such as: site security, databases need checking, code validated, server optimisation, patches and upgrades – they all have a tendency to degrade, but unlike a car a well maintained website will not depreciate in value and provides you with a good return on investment.

Are you regularly checking?

If you can confidently say that you are giving 100% to those three points - then you are truly winning over the competitors that don't; however, if you are not - then your competitors that regularly checking are winning over you.

Now is the time to take action.

Speed Optimisation

Magento Code Audit

Performance Audit

Blended Rates

When it comes to an SLA, we created a blended rate, which covers all roles from Information Architects, Senior Developers to Project Managers – this makes it simpler for our customers and allows for a fixed monthly rate.

Standard SLA Packages

Basic

hours per month
£200

No SLA
QA Staging
Standard Website Updates
Account/Project Mangement
Email/Slack Support
~~Uptime Monitoring~~
~~Magento Upgrades~~
~~Magento Security Patches~~
~~Advanced Website Updates~~
~~Advanced Support~~
~~Code & Performance Audit~~

Medium

hours per month
£585

Next Day Service
QA Staging
Standard Website Updates
Account/Project Management
Email/Slack Support
Uptime Monitoring
~~Magento Upgrades~~
~~Magento Security Patches~~
~~Advanced Website Updates~~
~~Advanced Support~~
~~Code & Performance Audit~~

Professional

hours per month
£950

Same Day Service

QA Staging

Standard Website Updates

Account/Project Management

Email/Slack

Uptime Monitoring

Magento Upgrades

Magento Security Patches

~~Advanced Website Updates~~

~~Advanced Support~~

~~Code & Performance Audit~~

Ultimate

hours per month
£1400

24/7 Service
QA Staging
Standard Website Updates
Account/Project Management
Email/Slack
Uptime Monitoring
Magento Upgrades
Magento Security Patches
Advanced Website Updates
Advanced Support
Code & Performance Audit

We know that not every business is the same so we also offer Bespoke support packages

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Lets Start a Conversation

Do you have a project or collaboration that you would like to discuss with us or are you just curious to hear more about how we can help?

Mark Hebblewhite
Discuss your needs with our specialist

Connect with Mark
Free Consultation

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