Upment leading the way in

Magento SLA Support

The Magento Assurance

Every company needs support and we have a range of support packages for any size of project or website. Our dedicated team of specialists will keep your website up-to-date with maintenance and monitoring – preventing any issues of downtime to your Magento store, including patches and bug fixing.

When working with our customers, we like to make sure everything that we do is totally transparent, we provide the customer with access to our Project Mangement system – where they can either add/comment on tasks or gain updates on task being perfomed.

Contact us to find out which support package is best suited for your business needs.  

End-to-End Magento Maintenance Services

If you own a car, you’ll understand the importance of keeping it well maintained, as overtime it starts degrading. This is exactly the same as your website server and CMS, it needs to be maintained on a regular basis, things such as: site security, databases need checking, code validated, server optimisation, patches and upgrades – they all have a tendency to degrade, but unlike a car a well maintained website will not depreciate in value and provides you with a good return on investment. 

Are you regularly checking?

If you can confidently say that you are giving 100% to those three points - then you are truly winning over the competitors that don't; however, if you are not - then your competitors that regulary checking are winning over you. 

Now is the time to take action. 

Speed Optimisation
%
Magento Code Audit
%
Performance Audit
%

Blended Rates

When it comes to an SLA, we created a blended rate, which covers all roles from Information Architects, Senior Developers to Project Managers – this makes it simpler for our customers and allows for a fixed monthly rate. 

Once we discus required hours, then that would become a fixed monthly fee. 

Standard SLA Packages

Basic

5
hours per month
£200
  • No SLA
  • QA Staging
  • Standard Website Updates
  • Account/Project Management
  • Email/Slack Support
  • Uptime Monitoring
  • Magento Upgrades
  • Magento Security Patches
  • Advanced Website Updates
  • Advanced Support
  • Code & Performance Audit 

Medium

15
hours per month
£585
  • Next Day Service
  • QA Staging
  • Standard Website Updates
  • Account/Project Management
  • Email/Slack Support
  • Uptime Monitoring
  • Magento Upgrades
  • Magento Security Patches
  • Advanced Website Updates
  • Advanced Support
  • Code & Performance Audit 

Professional

25
hours per month
£950
  • Same Day Service
  • QA Staging
  • Standard Website Updates
  • Account/Project Management
  • Email/Slack
  • Uptime Monitoring
  • Magento Upgrades
  • Magento Security Patches
  • Advanced Website Updates
  • Advanced Support
  • Code & Performance Audit 

Ultimate

40
hours per month
£1400
  • 24/7 Service
  • QA Staging
  • Standard Website Updates
  • Account/Project Management
  • Email/Slack
  • Uptime Monitoring
  • Magento Upgrades
  • Magento Security Patches
  • Advanced Website Updates
  • Advanced Support
  • Code & Performance Audit 

We know that not every business is the same so

We also offer bespoke support packages

Get in touch

Let's get your Magento shop moving forward.