Improving Customer Satisfaction: The Benefits of Employee Empowerment

Employee-Empowerment

Podcast transcript Welcome to the Insiders Podcast, where we explore the strategies and tactics for improving your bottom line. I’m your host, Mark Hebblewhite, and today we’ll be talking about the benefits of employee empowerment and how it can improve customer satisfaction. What is Employee Empowerment? Employee empowerment is a hot topic in business today, …

The Power of Cohesive Branding: How to Stand Out and Build Trust with Your Customers

Cohesive branding

Podcast transcript Hey there, brand builders. Welcome to the Insiders Podcast. I’m your host, Mark Hebblewhite. I’m so excited to be talking about one of my favourite topics today, creating a cohesive brand. Now, I know some of you may be thinking, Ugh, branding is so boring, but trust me, it’s not. Creating a cohesive …

A Seamless Online Experience for Door Hardware Retailer

How to Build an eCommerce Website from Scratch Like a PRO

Client: Discount Hardware Industry: Home Improvement and Furnishing Location: USA Website: discounthardware.com Platform: Adobe Commerce Cloud (former Magento Enterprise) Project  Overview: Our client, Discount Hardware, is a leading provider of door hardware products and services with a physical showroom in the USA. Their goal was to develop a comprehensive and user-friendly online platform to showcase …

How Customer Journey Mapping Helped a Small Bakery Grow their Business by 30%

Customer Journey Mapping Infographic

Being an eCommerce business owner, it is important to understand that your customers’ journey is extremely important for the customer to make a purchase from your store. In this article, we will delve into one of the most effective methods to help your business expedite its growth, by reaching into the world of customer journey …

16 pre-launch checklist for Adobe Commerce Cloud (former Magento Enterprise)

Adobe Commerce Cloud Checklist

Ensure that you complete this checklist to ensure that your client’s eCommerce website is ready for a smooth launch. This checklist was used for Adobe Commerce Cloud (former Magento2), but in general, you can use it for the community version as well. UAT (User Acceptance Testing Checklist) To ensure a smooth store launch, verify user …